• Automatic refills

  While your subscription is active, your refills are issued automatically via our system. You do not need to do anything, your repeat order will dispatch on schedule, in line with your treatment plan and medication cycle. You will receive a 48 hour reminder email before your next repeat is due to inform you when your next repeat will be processed and your account charged. Should you wish to move your order date, you are welcome to contact us via hello@zapmed.co.za or the blue chat button in theFew readers

• When does my prescription need renewing?

  Prescriptions are time-limited under SA medicines regulations. Prescriptions are logged at 6 months intervals at a time. When yours is approaching renewal, your assigned doctor will request a quick follow-up check-in. You will receive an email with a booking link to book in your check-up appointment. This appointment is shorter than the initial consult, usually a 5-minute check-in to confirm everything is going well and renew the script for the next 6 months.Few readers

• My prescription has expired, what now?

  Reply to us and we will book you in for a renewal consult. Your subscription stays paused until the renewal is complete, then refills resume automatically.Few readers

• What if my treatment isn’t working or I want to change?

  Email hello@zapmed.co.za and we will route you to your prescribing doctor or our dietitian (for weight-loss support).Few readers