• Where is my order?

  Please see the article [How do I track my medication delivery?](/en/article/how-do-i-track-my-medication-delivery-1dawc06/) to track your order. If you were expecting a delivery but have had no communication from our Partner Pharmacy, please contact us at support@contro.co.za and we will look into it for you.Some readers

• How much is delivery?

  All of our deliveries are free! Our Partner Pharmacy's delivery times are 1-3 business days after your medication has been despatched. Deliveries are not made on weekends or public holidays. You will not be able to request same-day delivery or weekend delivery, all orders are sent out with the same delivery timeframe.Some readers

• Who is your Partner Pharmacy?

  We have partnered with Medipost, South Africa's largest national courier pharmacy, to bring you fast, free and efficient medication delivery. Medipost delivers nationwide across South Africa and stocks all the main medications available in South Africa. Together we aim to make sexual health and confidence products more accessible and affordable.Some readers

• How long does delivery take?

  Our Partner Pharmacy's delivery times are 1-3 business days after your medication has been despatched. Deliveries are not made on weekends or public holidays. You will not be able to request same-day delivery or weekend delivery as all orders are sent out with the same 1-3 business day delivery timeframe.Few readers

• Is your packaging discreet?

  Yes, our Partner Pharmacy uses discreet packing without Contro or Medipost’s logo, and without displaying what's in the box. Your order will arrive in a plain brown box.Some readers

• Is this a safe way to receive medication?

  Our Partner Pharmacy package your medication order in suitable buffer material so that no breakages occur during transit. All items originally in fragile containers are decanted into plastic containers and labelled appropriately. Each parcel is sent via overnight courier services and is tracked at every point of movement. A unique tracking number is allocated to each parcel and can be traced with ease.Few readers

• What if Contro’s Partner Pharmacy does not stock the medication I am on?

  If our Partner Pharmacy does not stock the medication brand you are after, we can work with them to source it. If you are unsure whether our Partner Pharmacy currently stocks the brand you are seeking, please email us at support@contro.co.za and we will do our best to help.Few readers

• Are your medications stocked by your Partner Pharmacy safe?

  Yes. All the medications stocked by our Partner Pharmacy, Medipost, are registered by the Medicines Control Council (MCC) and are sold across the Republic of South Africa.Few readers

• What is a generic medication?

  Once a drug company has approval from the Medicine Control Council to sell their newly developed medicine, they have patent protection that effectively lasts between 5 and 15 years. During this time, no other company may manufacture this specific drug. Once the patent period has passed, any other drug company may make the medicine. They use exactly the same active ingredients but are not allowed to use the same commercial name as the original.Few readers

• Are generics safe?

  All medicines sold in the Republic of South Africa are registered by the Medicines Control Council (MCC). The MCC ensures that all generic medicines adhere to the same standards of safety, quality and effectiveness as the brand name alternative.Few readers

• Why are generics cheaper?

  The difference in price is due to research costs. Before a medicine is approved, the drug company that developed it would have spent large sums of money on research and development. Once for sale on the market, this drug company will try to recover these costs and try to make a good profit on their investment. Generic medicines are cheaper as the manufacturers don’t have the associated costs for the long and expensive process of research and development. Other drug companies can simply copy the ingredients once the patent period has expired.Some readers

• How do I track my medication delivery?

  Once you have received an SMS from our Partner Pharmacy informing you that your order has been dispatched, you can track your medication.Popular

• When and how is my medication delivered to me?

  Once your order has been despatched, delivery time is 1-3 business days.Some readers

• Can I change my delivery address?

  If you have not yet paid for your prescribed medication, you can change your delivery address on your profile.Few readers

• I wasn’t home when a delivery attempt was made, what should I do?

  If a delivery attempt failed, our Partner Pharmacy's couriers will attempt to deliver your medication over a 3 business day period. They may also call you to arrange another delivery. If after this period they still are unable to deliver, the medication will be returned to their sorting office.Few readers

• Can I change the delivery address for my subscription?

  During your subscription, you can change your delivery address under the “Delivery address” tab in your account.Few readers

• Can I get my medication delivered to my work address?

  Yes! We recommend getting your medication delivered to your work address to ensure someone is always available to accept your delivery each month.Few readers

• What if I am away on holiday when my delivery is due?

  If you know that you will be away on holiday when your delivery is due, please inform us at support@contro.co.za in advance and we will let our Partner Pharmacy know. They will be able to hold your delivery. If your medication is already out for delivery, our Partner Pharmacy will attempt to deliver your medication over three business days. If they are unsuccessful over this time, your order will be returned to their warehouse.Few readers

• My tracking says my order was delivered but I can’t find it.

  Please check any out-houses or areas around your delivery address in case the delivery driver left your order in a safe place, or check with your neighbours or other members of staff if delivered to a work address. Please also check the tracking information for your delivery to see who signed for your parcel.Few readers

• Why is your Partner Pharmacy calling me?

  Our Partner Pharmacy, Medipost, will call you once they receive your first prescription through our service. They will contact you to confirm your delivery, personal and medical aid details (if relevant) before shipping your medication. If you have any further questions about the medication, you are welcome to ask their pharmacists at this point.Some readers

• My order was lost, damaged or incorrect.

  We are very sorry if your order was lost, damaged or incorrect. Please contact our support team at support@contro.co.za and we will do our best to resolve this as soon as possible.Few readers

• Why has my order been 'returned to sender'?

  Our Partner Pharmacy will attempt to deliver your medication over a 3 business day period. If after this they are still unable to deliver, and they have been unable to contact you, your medication will be returned to their warehouse.Few readers

• Can I get a copy of my prescription?

  Unfortunately not. All of our prescriptions are internally generated and sent to our Partner Pharmacy via our API integration. Therefore there is no physical prescription that can be sent to you.Few readers

• What shipping method do you use?

  All of our deliveries are organised by our Partner Pharmacy, Medipost, and their trusted team of local couriers. They use a variety of courier services including their own, Medilogisitcs, Dawnwing, CourierIT and Skynet. You can find their courier tracking details at [here](https://medipost.co.za/parcel-tracker/).Some readers