• How do I update my account details?

  To update your details, please [login](https://www.contro.co.za/login) and navigate to the My Details page. Here you are able to update any personal details, including your medical aid details, delivery address and payment method.Some readers

• How do I update my card details and payment method?

  To update your saved payment method, [login](https://www.contro.co.za/login) to your account. Navigate to “My details” in the side menu to take you to your account. Click on the “Payment details” tab. Here you can update your payment details.Some readers

• How do I log into my account?

  To [login](https://www.contro.co.za/login) to your account go to [https://www.contro.co.za/login](https://www.contro.co.za/login). Use the email and password you used when you signed up to Contro.Some readers

• Can I update or change the email address attached to my profile?

  For security reasons, we do not allow users to change the email address attached to their profile. You can, however, continue to log into your Contro profile even if you have lost access to your email, but please note you will not receive any transactional emails regarding your order.Few readers

• How do I update or add my Medical Aid information to my profile?

  To update your Medical Aid information, [login](https://www.contro.co.za/login) to your account. Navigate to “My details” in the side menu to take you to your account. Click on the “Payment details” tab. Here you can update your Medical Aid details.Some readers

• How do I reset my account password?

  To reset your password, please go to the [login](https://www.contro.co.za/login) page. Enter your email address and click the “Forgot your password?” button. This will send an email to your registered email address with a link to reset your password.Some readers

• How do I update my delivery address?

  To update your delivery address, [login](https://www.contro.co.za/login) to your account. Navigate to “My details” in the side menu to take you to your account. Click on the “Delivery address” tab. Here you can update your delivery details.Few readers

• Is my data secure?

  We use industry best-practices when it comes to securing your information. Your information remains encrypted at all times with bank-grade encryption algorithms and access to this data will be strictly limited to a minimum number of individuals and subject to confidentiality commitments. Our security posture is regularly reviewed by experts in the cybersecurity industry and any vulnerabilities discovered are immediately resolved. We have advanced monitoring in place to detect malicious attempts against our systems which is also able to automatically remediate these actions.Few readers

• How do I make a complaint?

  We take any complaints very seriously. If you need to make a complaint, please email support@contro.co.za and we will do our best to address the issue.Few readers