• What is genital herpes?

  Genital herpes is a common viral infection in both men and women. It is most commonly caused by the herpes simplex virus type 2 (HSV-2), however, it can also be caused by the herpes simplex virus type 1 (HSV-1), which is usually more associated with oral herpes (also known as cold sores).Few readers

• How much does Contro's genital herpes treatment service cost?

  A virtual genital herpes outbreak treatment consultation with one of our Partner Doctors costs R300. This includes all doctor's fees, prescription fees and free delivery.Few readers

• Can I claim through my medical aid for genital herpes treatment?

  Yes, but only for your medication costs. Medical aid customers are still required to pay our service fees. We are working hard to get the medical aid providers to cover this fee.Few readers

• When should I get treatment for genital herpes?

  If you or your partner(s) have any of the above symptoms, or your partner tells you they have herpes or another form of an STI, you should either get tested or seek treatment immediately.Few readers

• What happens if I do not seek treatment for genital herpes?

  If genital herpes symptoms are not treated, this can lead to long-term health effects and future outbreaks can become more severe. Genital herpes and other STIs are spread through close contact and sexual activities, therefore if not treated correctly, this can be passed on to your partner(s).Few readers

• When and how is my genital herpes medication delivered to me?

  After a successful consultation, your assigned Partner Doctor will produce a prescription for your prescribed medication which is sent electronically to our Partner Pharmacy. Once your order has been despatched, delivery time is 1-3 business days.Few readers

• What is the difference between genital herpes and genital warts?

  Genital warts and genital herpes are two different sexually transmitted infections caused by different viruses. Genital warts are caused by certain types of human papillomavirus (HPV), while genital herpes is caused by the herpes simplex virus (HSV).Few readers

• How is genital herpes treated and can this be treated online?

  Yes, a doctor can treat genital herpes online based on your symptoms during a virtual consultation. At Contro, men and women over the age of 18 can chat with one of our Partner Doctors about their symptoms and get treatment prescribed and delivered to them.Few readers

• I have both genital herpes and oral herpes (cold sores), which service should I sign up for?

  Both genital and oral herpes are treated with the same antiviral medications as they are both caused by two types of the herpes virus: HSV-1 and HSV-2.Few readers

• What is the difference between initial outbreaks and recurrent genital herpes outbreaks?

  Most individuals infected with HSV-1 or HSV-2 show no symptoms or have mild symptoms that go unnoticed or can be mistaken for another skin condition. Genital Herpes symptoms can occur at any time, from days to years after infection. Unfortunately, Genital Herpes cannot be cured, only managed.Few readers

• What if my partner and I both need treatment for genital herpes?

  If your partner and yourself both require treatment for genital herpes or another form of an STI, you are both required to sign up, submit your health assessment form individually and complete checkout.Few readers

• How can I prevent genital herpes?

  The following methods can reduce the risk of developing or passing on herpes.Few readers

• How do I create an order for genital herpes?

  To book a consultation with our partner doctors and receive treatment please follow the below step-by-step process.Few readers

• Can I collect my genital herpes medication from a collection point near me?

  Yes, our Partner Pharmacy has pick-up locations available to collect your medication at, however, it is important to note that collection takes between 1-3 business days as the pharmacy needs to source stock, package your medication and dispatch it to your closest pick-up location.Few readers

• How do I see my assigned doctor again after I receive my genital herpes treatment?

  As genital herpes treatment is one of our once-off services, in order to see your assigned doctor again to discuss your treatment or receive another round of medication, you would need to create a new order on your Contro Profile.Few readers

• How do I cancel my genital herpes order?

  If you would like to cancel your order prior to your consultation, please contact us at support@contro.co.za.Few readers