• What are cold sores?

  Cold sores are a common viral infection in both men and women. It is most commonly caused by the herpes simplex virus type 1 (HSV-1), however, it can also be caused by the herpes simplex virus type 2 (HSV-2), which is usually more associated with genital herpes.Few readers

• How much does Contro's cold sore treatment cost?

  A virtual cold sore treatment consultation with one of our Partner Doctors costs R300. This includes all doctor's fees, prescription fees and free delivery.Few readers

• Can I claim through medical aid for cold sore treatment?

  Yes, but only for your medication costs. Medical aid customers are still required to pay our service fees. We are working hard to get the medical aid providers to cover this fee.Few readers

• What are the symptoms and signs of cold sores?

  People who develop symptoms of core sores may first experience tingling, itching, or burning, then notice sores or blisters forming around the mouth or facial areas.Few readers

• When should I get treatment for cold sores?

  Cold sores can appear up to 20 days after you have been infected. The sore is likely to appear where the virus initially entered your body. If you or your partner(s) have any of the above symptoms, or your partner tells you they have cold sores or genital herpes, you should either get tested or seek treatment immediately.Few readers

• What happens if I do not seek treatment for cold sores?

  Cold Sores will typically go away on their own within 7 to 10 days. However, during this time, they can be painful, uncomfortable, and unsightly. Cold sores can also be contagious, so it's important to take precautions to prevent spreading the virus to others.Few readers

• How do I prevent cold sores?

  To prevent cold sores, you should avoid close contact with people who have active cold sores, avoid sharing utensils or personal items with others, and practice good hygiene, such as washing your hands regularly.Few readers

• How long do cold sores last and how long are they contagious?

  Cold sores typically last for about 7-10 days, although they can appear up to 20 days after you have been infected.Few readers

• What if my partner and I both need cold sore treatment?

  As our cold sore treatment service is for prescription medication, is it important that the individual who requires the treatment signs up themselves, completes their own health assessment form and attends the virtual consultation. It is against our terms and conditions for anyone to sign up on someone else's behalf.Few readers

• How are cold sores treated and can they be treated online?

  Yes, a doctor can treat cold sores online based on your symptoms during a virtual consultation. At Contro, men and women over the age of 18 can chat with one of our Partner Doctors about their symptoms and get treatment prescribed and delivered to them.Few readers

• Does Contro replace my primary doctor for cold sores?

  No, Contro’s service offering does not replace your primary doctor. We save you time and money by offering you a supplementary online delivery and subscription service, and therefore your assigned Partner Doctor does not replace your primary doctor or GP and is not responsible for your ongoing primary care.Few readers

• Can I use home remedies to treat cold sores?

  There are several home remedies which may help to treat and relieve symptoms of cold sores, such as applying a cold compress or tea bag to the affected area, or using aloe vera gel or honey.Few readers

• How do I create an order for cold sore treatment?

  To book a consultation with one of our Partner Doctors and receive treatment please follow the below step-by-step process.Few readers

• Can I collect my cold sore treatment at a collection point near me?

  Yes, our Partner Pharmacy has pick-up locations available to collect your medication at, however, it is important to note that collection takes between 1-3 business days as the pharmacy needs to source stock, package your medication and dispatch it to your closest pick-up location.Few readers

• When and how is my cold sore medication delivered to me?

  After a successful consultation, your assigned Partner Doctor will produce a prescription for your prescribed medication which is sent electronically to our Partner Pharmacy. Once your order has been despatched, delivery time is 1-3 business days.Few readers

• How do I see my assigned doctor after I receive my cold sore treatment?

  As our cold sore treatment is one of our once-off order services, in order to see your assigned doctor again to discuss your treatment or receive another round of medication, you would need to create a new order on your Contro Profile.Few readers

• How do I cancel my cold sore treatment order?

  If you would like to cancel your order prior your consultation, please contact us at support@contro.co.za.Few readers