Articles on: Partner Doctors & Consults

Can I receive an invoice for my medical aid/insurance provider?

Unfortunately, the medical aid/insurance providers will not cover our service fees at this time. This is because the 'consultation' falls under Contro's service fee rather than a GP consultation fee paid directly to the doctor, which the medical aid/insurance scheme would then reimburse.

This is why we show that the price is still R300 for once-off services and R150/month for subscription services on our website for those with medical aid or insurance.

You can, however, use your medical aid scheme to cover the cost of your prescribed medication. Please add your medical aid details to your profile and our Partner Pharmacy will make the claim for your prescribed medication in your next order.

You may find some of the following articles helpful: How do I update my Medical Aid information?; Can I use my medical aid with Contro?; Can I switch from paying cash to using my Medical Aid?

Independent claims

If you wish to independently claim for your prescribed medication, you will receive an invoice from our Partner Pharmacy with your medication. Whether this will contain sufficient information for your claim is dependent on your scheme, but it will contain the details of your prescribed medication, the price paid, the name of your prescribing doctor and the dispensing pharmacy's information.

However, please note, we cannot provide any further details than contained in this invoice, and we cannot send you a copy of your prescription.

Updated on: 21/02/2024

Was this article helpful?

Share your feedback


Thank you!