Can I receive an invoice for my medical aid/insurance provider?

Yes! Telehealth consultations can now be claimed from your medical aid/insurance providers. You will receive an invoice after payment along with the necessary teleheatlh code which you can then use to claim directly from your medical aid provider.

Please note, only your medication costs are attempted by claim via our partner pharamcy. You will need to claim the consultation fee directly from your medical aid provider via the invoice received from Contro by email.

Independent claims

If you wish to independently claim for your prescribed medication, you will receive an invoice from our Partner Pharmacy with your medication. Whether this will contain sufficient information for your claim is dependent on your scheme, but it will contain the details of your prescribed medication, the price paid, the name of your prescribing doctor and the dispensing pharmacy's information.

However, please note, we cannot provide any further details than contained in this invoice, and we cannot send you a copy of your prescription.

Updated on: 04/11/2025