Subscription services

Our Partner Doctors offer consultations Monday - Friday excluding public holidays. We aim to offer you a consultation within 2 business days.

After a successful consultation, your assigned Partner Doctor will produce a repeat prescription for your prescribed medication which is sent electronically to our Partner Pharmacy. Our Partner Pharmacy will contact you telephonically to confirm your details and delivery address, and will make a claim on your behalf if you have provided medical aid details.

Their pharmacy team will prepare and despatch your medication to your chosen delivery address. Once your order has been despatched, delivery time is 1-3 business days.

You will receive an SMS from our Partner Pharmacy to notify you that your medication has been despatched each month. This will contain a tracking number that will allow you to track your medication with the applicable courier service here.

Please see How am I charged by Contro for my subscription plan?

Please note, you cannot change your delivery address once payment has been processed and your prescription has been sent to our Partner Pharmacy for processing.

Once-off services

Our Partner Doctors offer consultations Monday - Friday excluding public holidays. We aim to offer you a consultation within 2 business days.

After a successful consultation, your assigned Partner Doctor will produce a prescription for your prescribed medication which is sent electronically to our Partner Pharmacy. Our Partner Pharmacy will contact you telephonically to confirm your details and delivery address, and will make a claim on your behalf if you have provided medical aid details.

Their pharmacy team will prepare and despatch your medication to your chosen delivery address. Once your order has been despatched, delivery time is 1-3 business days.

You will receive an SMS from our Partner Pharmacy to notify you that your medication has been despatched. This will contain a tracking number that will allow you to track your medication with the applicable courier service here.

Please note, you cannot change your delivery address once payment has been processed and your prescription has been sent to our Partner Pharmacy for processing.

Updated on: 21/02/2024