Question 1

How does Contro’s service work?

Accepted Answer

Welcome to Contro!

We know we are new here, and that's why we've set out everything you need to know about our service and how it works below. We've even made it into a video for you! If you have any questions, please contact our Customer Care Team through the blue chat box or email us.

${youtube}Contro x Explainer Video

The sign up process

To sign up on the Contro platform, either click the menu on the top right of your screen and select the "Log in / sign up" option, or follow this link: ${color}#0088ff. Here you'll be asked to enter your email address and a password. Once you've submitted your details, you will be sent a verification email.

|| Please check your spam folder, as sometimes Contro's emails don't get cleared by your email service provider. To avoid this in the future, add support@contro.co.za to your email's contact list.

Please click the "Verify Email Address" button and you'll be taken to a confirmation page. Now you can login into your Contro profile!

Choosing your service

Now that you have a profile with us, you will be able to request one of our services. We offer the following services:

Subscription services

Birth control
Erectile dysfunction treatment
Premature ejaculation treatment
Hair loss treatment

Once-off services

STI treatment
UTI treatment
Thrush treatment
Vaginal dryness
Erectile dysfunction treatment
Premature e

Question 2

How do I track my medication delivery?

Accepted Answer

Once you have received an SMS from our Partner Pharmacy informing you that your order has been dispatched, you can track your medication.

| To track your medication and its delivery status, please click here. Use the tracking number provided in the SMS sent from the Partner Pharmacy to track your parcel.

You can also find the link to track your medication on your account. Please log in to your account via our website using your login details. Navigate to “My details” in the side menu, and click on the “Order history” tab at the top of the page. Here you will find a list of your orders.

Click on the link to “Track my parcel”.

The first two characters of your tracking number will tell you which courier company to track your order with.

For all delivery queries please contact our Partner Pharmacy's tracking department on +27 21 426 4000 or by emailing tracking@medipost.co.za. Please quote your Medipost profile number (can be found under the My details section or your ID number when querying your order.

|| Please note, unfortunately, you will be unable to make changes to your delivery address once payment has been received and you have received your Payment Confirmation email (invoice) from Contro. We can only attempt to re-route your delivery once it has been returned to our partner pharmacy's distribution warehouse by the assigned courier company which can take up to a further 3 business days.

Question 3

How much does Contro’s service cost?

Accepted Answer

Subscription services

Our service fee for our subscription services is R150 per month. This spreads out the cost of your doctor's consultation and prescription fees over periods of six months at a time. We also provide free delivery within that fee to anywhere in the country.

All customers will pay our R150 service fee each month.

Cash customers will additionally be charged for the cost of their prescribed medication each month. The price of treatment can vary and will depend on which medication your assigned Partner Doctor prescribes you. Our Partner Doctors will always work within your budget and ensure you get the best possible treatment available.

If you are a medical aid customer, you will only pay our R150 consultation fee.

You can see more specific information for each service here:

Once-off services

A virtual consultation with one of our Partner Doctors for one of our once-off services is R300. This includes all doctors fees, prescription fees and free delivery.

Cash customers will additionally be charged for their prescribed medic

Question 4

The basics you should know before starting the Contraceptive Pill

Accepted Answer

Before starting the contraceptive pill and using Contro’s service, it is important that you understand what this method of birth control is, how it works and the advantages and risks you should be aware of. To make this simple, we’ve broken down the key facts you need to know into bitesize chunks, so you can feel confident that you understand the contraceptive pill, and that it is the method of birth control for you.

Types of the contraceptive pill

1. The combined pill

Commonly known as ‘the pill’, the combined pill contains artificial versions of the female hormones oestrogen and progesterone. These hormones are naturally produced in the ovaries. There are 3 main types of combined pill:

Monophasic 21-day pills: Every pill in these packs have the same amount of hormones in it. This is the most common type of contraceptive pill.
Phasic 21-day pills: Each pack contains different coloured sections of pills. The pills in each section contain different amounts of hormones, so it is important they are taken in the correct order.
Every day pills: Each pack contains 21 active pills and 7 inactive or sugar pills, which must be taken in the correct order.

2. The progestogen-only pill

Only contain an artificial version of the hormone progesterone.

How does the pill work

A woman can become pregnant when a man’s sperm reaches one of her eggs. Her

Question 5

How much does Contro's erectile dysfunction service cost?

Accepted Answer

Erectile Dysfunction Treatment Costs:

| A virtual Erectile Dysfunction treatment consultation with one of our Partner Doctors costs R300 for Once-Off Treatment OR 150 for Subscription Treatment. This service fee includes all doctor's fees, prescription fees and free delivery.

After a successful consultation, cash customers will additionally be charged for their prescribed medication.
The treatment price will vary and will depend on which medication(s) your assigned Partner Doctor prescribes you.
Our Partner Doctors will always try work within your budget and ensure you get the best possible treatment available.

Subscription (Monthly Treatment):

Subscription Cash Customers: The total cost for cash customers starts from **R260 per month for event-based treatment and R570 per month for chronic treatment. **
_ Subscription Medical Aid Customers:_ The total cost for medical aid customers is R150 per month, depending if your medical aid scheme covers your prescribed medication.

Once-Off (One time only) Treatment:

Once-Off Cash Customers: The total cost for cash customers starts from **R410 **depending on your chosen medication and quantity.
Once-Off Medical Aid Customers: The total cost for medical aid customers is R300, depending if your medical aid scheme covers your prescribed medication.

|| If you are uncertain if your medical aid provider will cover the cost for your medication, our Partner Pharmacy will attempt your medical aid

Question 6

Can bubble baths cause Thrush?

Accepted Answer

When you hear the words bubble bath, usually the first things you probably think of include relaxing the body and mind, wine in hand and reading a book. However, the bad news is that they may not be as great for your vaginal health.

Thrush and bubble baths are definitely not two words anyone wants to hear in the same sentence, but it is something to consider before plunging into an hour-long soak. Unfortunately, it is true that bubble baths can sometimes cause thrush. Below we have broken down what thrush is, why bubble baths can cause it, other products to avoid and what you can do instead.

What is thrush?

Thrush is a yeast infection caused by a fungus called Candida. Candida is harmless and actually lives on our skin, and inside our body such as in our vaginas. It does not cause any symptoms because it is kept under control by normal bacteria. However, when the balance of that bacteria changes, especially in warm and moist environments, thrush tends to grow. This balance can be interrupted for a number of different reasons. Some of these include if your skin is damaged and irritated, you’re taking antibiotics, your immune system is compromised and if you are pregnant.

Why bubble baths?

Taking into consideration the above description of thrush, we can now better understand why a bubble bath may cause thrush. T

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