> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.contro.co.za/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why has my assigned Partner Doctor refused my medication request?

Whether your Partner Doctor accepts or declines your medication request is entirely at their discretion. They will only prescribe you the medication you have requested if they believe in their professional, ethical and medical opinion, it is suitable for you. 

If you have any questions, you can contact our Customer Care Team at hello@zapmed.co.za

|| You can view our Terms and Conditions [here](https://www.contro.co.za/terms).