> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.contro.co.za/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What if my order is late?

If your order has not arrived within the expected window, reply here with your **order number** and we will trace it with the courier the same day. We never want you waiting without an answer.