> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.contro.co.za/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My tracking says my order was delivered but I can’t find it.

Please check any out-houses or areas around your delivery address in case the delivery driver left your order in a safe place, or check with your neighbours or other members of staff if delivered to a work address. 

Please also check the tracking information for your delivery to see who signed for your parcel. See [How do I track my medication delivery?](/en/article/how-do-i-track-my-medication-delivery-1dawc06/)

If you still cannot find your order, please contact us at hello@zapmed.co.za and we will do our best to resolve this as soon as possible.