I wasn’t home when a delivery attempt was made, what should I do?

If a delivery attempt failed, our Partner Pharmacy's couriers will attempt to deliver your medication over a 3 business day period. They may also call you to arrange another delivery. If after this period they still are unable to deliver, the medication will be returned to their sorting office.

Please contact Contro at support@contro.co.za if you have not received your delivery after 3 business days.

You may be able to request to collect your medication from a nearby collection point.

Please note, unfortunately, you will be unable to make changes to your delivery address once payment has been received and you have received your Payment Confirmation email (invoice) from Contro.
We can only attempt to re-route your delivery once it has been returned to our partner pharmacy's distribution warehouse by the assigned courier company which can take up to a further 3 business days. Re-routing your order will cause significant delays of your prescribed medication and you will not receive your delivery within our 1 -3 business day policy.

Please ensure your delivery address is correct at the time of payment and you are available at the address to sign for your order.

Please note that someone must be available at the address of sign for your parcel. Security guards cannot sign for your order unless authorisation is given to the courier.

Updated on: 21/02/2024