> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.contro.co.za/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I am having connection issues, what should I do?

If you have selected to have your consultation via a video call, we ask that you ensure you have a good internet connection before your virtual consultation begins. 

If you are struggling to connect during the consultation because you have a poor internet connection, your Partner Doctor will call you and conduct the consultation telephonically. Please have your phone with you (assigned to the phone number you provided on sign-up) in case this happens. 

You can contact us at hello@zapmed.co.za if you require any assistance.