> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.contro.co.za/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I cancel my cold sore treatment order?


If you would like to cancel your order prior your consultation, please contact us at support@contro.co.za. 

You can review our Refund Policy in our Terms and Conditions and check out our article [Can I get a refund for my consultation](https://help.contro.co.za/en/article/can-i-get-a-refund-for-my-consultation-eagvpv/)?

||| Please note, we cannot refund any medication fees. You can view our [Terms and Conditions](https://www.contro.co.za/terms?section=tcs) here.