> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.contro.co.za/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Can I get a refund if my assigned Partner Doctor rejects my request for medication?

Unfortunately not. The initial consultation fee is non-refundable as our Partner Doctors put aside their time for this consultation. 

|| Our Partner Doctors reserve the right to refuse treatment based on their professional medical and ethical opinion. 
|| You can view our Terms and Conditions [here](https://www.contro.co.za/terms).