Can I change the delivery address for my subscription?
During your subscription you can change your delivery address under the “Delivery address” tab in your account. This will only come into effect from your next delivery.
Please see How do I update my delivery address?
Please note, unfortunately, you will be unable to make changes to your delivery address once payment has been received and you have received your Payment Confirmation email (invoice) from Contro.
We can only attempt to re-route your delivery once it has been returned to our partner pharmacy's distribution warehouse by the assigned courier company which can take up to a further 3 business days. Re-routing your order will cause significant delays of your prescribed medication and you will not receive your delivery within our 1 -3 business day policy.
Please ensure your delivery address is correct at the time of payment and you are available at the address to sign for your order.
Please see How do I update my delivery address?
Please note, unfortunately, you will be unable to make changes to your delivery address once payment has been received and you have received your Payment Confirmation email (invoice) from Contro.
We can only attempt to re-route your delivery once it has been returned to our partner pharmacy's distribution warehouse by the assigned courier company which can take up to a further 3 business days. Re-routing your order will cause significant delays of your prescribed medication and you will not receive your delivery within our 1 -3 business day policy.
Please ensure your delivery address is correct at the time of payment and you are available at the address to sign for your order.
Updated on: 21/02/2024
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