> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.contro.co.za/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Can I cancel my consultation?

You can cancel your consultation by emailing us at hello@zapmed.co.za. If you have requested a refund, please note, that a reasonable charge of seventy-five rand (R100) will be imposed for this cancellation in line with the Consumer Protection Act, No 68 of 2008 (CPA). This is because your health assessment form and medication request is immediately sent to your assigned Partner Doctor for review.

However, you can reschedule it as many times as you need to find an appointment time that suits you. 

Please see [Can I change my consultation time?](/en/article/can-i-change-my-consultation-time-1pjri6i/)

|| You can see our Terms and Conditions [here](https://www.contro.co.za/terms?section=tcs).